Terms and Conditions

Last Updated: [25-02-2025]

Welcome to North Goa Taxi Service! We are committed to providing safe, reliable, and efficient taxi services. By using our website and booking our services, you agree to the following terms and conditions. Please read them carefully.

1. Booking & Service Policy

• All ride bookings must be made through our website, app, or customer support.
• We strive to provide timely service, but unforeseen delays due to traffic, weather, or road conditions may occur.
• Customers must provide accurate pickup and drop-off details at the time of booking.
• Last-minute booking requests will be accommodated based on vehicle availability.

2. Fares & Payments

• Fare estimates provided at the time of booking are subject to change due to traffic, route deviations, waiting time, or extra stops.
• Payments can be made via cash, credit/debit cards, or other available online payment methods.
• Additional charges may apply for waiting time, luggage beyond the allowed limit, or special requests.

3. Cancellation & Refund Policy

• Customers can cancel their booking up to [3] hours before the scheduled pickup without a cancellation fee.
• Late cancellations may be subject to a cancellation charge.
• Refunds, if applicable, will be processed within [5-7] business days via the original payment method.

4. Passenger Responsibilities

• Passengers must be ready at the pickup location at the scheduled time.
• Smoking, consuming alcohol, or carrying illegal substances inside the taxi is strictly prohibited.
• Any damage caused to the vehicle by the passenger will result in additional repair charges.
• North Goa Taxi Service is not responsible for any lost belongings left in the vehicle.

5. Driver Responsibilities

• Our drivers are professionally trained, licensed, and committed to providing a safe and comfortable journey.
• Drivers have the right to refuse service to passengers displaying inappropriate behavior, intoxication, or non-compliance with safety regulations.
• Drivers will follow the best and safest route to the destination unless the passenger requests a specific route.

6. Liability Disclaimer

• North Goa Taxi Service is not responsible for delays due to traffic, weather, or mechanical issues.
• We are not liable for any direct or indirect losses, injuries, or damages arising from the use of our service.
• Our liability is limited to the fare paid for the ride.

7. Privacy Policy

• We respect your privacy and are committed to protecting your personal data.
• Customer information is used solely for booking, billing, and service improvements.
• We do not share personal data with third parties except as required by law.

8. Changes to Terms & Conditions

• North Goa Taxi Service reserves the right to modify these terms at any time. Any changes will be updated on our website, and continued use of our services constitutes acceptance of the revised terms.

For any queries or concerns, please contact our customer support at [ubedshaikh6089@gmail.com].

By booking a ride with North Goa Taxi Service, you acknowledge that you have read, understood, and agreed to these terms and conditions.